Welcome to LING AND LUCK, our Metaphysical Jewelry E-commerce Platform (hereinafter referred to as “the Platform”). We are committed to respecting and protecting your privacy. This Privacy Policy (hereinafter referred to as “the Policy”) aims to explain how we collect, use, disclose, and protect your personal information. Please read this Policy carefully before using the Platform.

  1. Information Collection We may collect the following types of information when you register an account, browse products, make a purchase, or contact customer service:
    Personal Identification Information: Including name, contact details (such as email address, phone number), and shipping address.
    Payment Information: Including credit card details and billing address. Your payment information will be processed through third-party payment gateways.
    Technical Information: Including IP address, browser type, device information, and access logs, to enhance user experience and service quality on the Platform.
  2. Use of Information The information collected will be used for the following purposes:
    Order Processing: To process and fulfill your orders, including payment verification, product delivery, and after-sales services.
    Customer Service: To improve our service quality through feedback, inquiries, and complaints.
    Platform Improvement: To analyze user behavior, provide personalized experiences, and improve platform design.
    Marketing Communications: To send information about new products or promotions, only with your consent.
  3. Sharing of Information We will only share your personal information under the following circumstances:
    Third-party Service Providers: Such as logistics partners and payment processors, who are limited to using your information to provide respective services.
    Legal Requirements: When required by law or government regulations, we may disclose your information.
    Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
  4. Protection of Information We take reasonable measures to safeguard your personal information from unauthorized access, use, or disclosure. This includes using encryption technology and limiting employee access to personal information. 5. Your Rights You have the right to access, correct, or delete your personal information and to opt-out of marketing communications at any time. To exercise these rights, please contact us using the contact details provided in this Policy. 6. Policy Updates This Policy may be updated in accordance with legal requirements or business needs. All changes will take effect immediately upon posting. We recommend that you review this Policy periodically to stay informed of any changes. 7. Contact Us If you have any questions or suggestions about this Policy, please contact us via email. We aim to respond within seven business days:
    Email: lingandluck@gmail.com
    Thank you for your trust and support of LING AND LUCK!